Frequently Asked Questions

Get the answers to your frequently asked questions about our Hobart property and AirBNB management services.

What are next steps for signing with Retreats Tasmania?

If you're interested in getting started, you can make contact with us via our enquiry page on our website or by phone.

We will then arrange a time to meet with you and do a walk through the property.  Once that has been done and both sides are happy we have an Agreement to be signed which gives us authority to manage your property.  We do not have any lock in contracts. All we ask is that you give us a minimum of four weeks written notice if you wish to terminate your Agreement for any reason, and honour any bookings already in the system at the time, or the cost of their relocation, for the following three months.  We believe our service speaks for itself as we have had owners with us for a number of years who are not under contract to do so.  They stay because of the service we provide.

Do I receive a statement with my property income payment?

Absolutely.  We pay owners at the end of every month.  You will always be paid by the 7th of the month for the prior month’s bookings.  We provide a detailed statement of income and expenses.

How long until my listing is live on booking sites?

Once we have all of the information we require from you to list your property, and the photography has been done, we can generally have your property live and available for bookings within 2-3 business days.

Is the cost of cleaning included in your property management fee?

No, but do not worry.  Guests are charged for the cost of cleaning in addition to their accommodation charge, unless there is something extra you request.

Can I add input to the house manual and rules?

Absolutely.  Retreats Tasmania has its own house rules that applies to properties we manage, which includes no parties, no smoking and no pets, but tailor our house manuals and rules to individual properties and additional information owners would like included.

Do you do departure inspections after guests leave?

Absolutely.  We will check a property the same day a guest departs to ensure there is no damage and everything is as it should be.  If a guest breaks or damages something we will liaise with them and charge them for the cost of replacement or repair. Owners are required to have their own insurance covering short stay accommodation for instances where costs may not be able to be recouped from a guest.

Do you provide guest support?

Absolutely.  Guests can contact us on the number provided on their booking confirmation prior to, or during, their stay.  We will always do our best to assist them in a timely manner and make their stay with us as enjoyable as possible.  

What areas do you service?

At this stage we service Southern Tasmanian areas within a one-hour drive from the Hobart CBD. Stay tuned though as we are always open to adding new areas to our portfolio.

Do I require a permit to operate short stay accommodation in Tasmania?

In most instances, yes, but it is dependent on how you have your property set up, whether it is your primary home etc.  You will need to speak to your local Council to see whether a permit is required to convert your property to short stay and Airbnb Accommodation.

Why use Retreats Tasmania?

Retreats Tasmania is a locally, owned and operated, husband and wife business that employs local staff and have our own, in-house, cleaning team.  We take the stress out of managing your property and take care of everything from onboarding, photography, cleaning, linen hire, amenities, maintenance, and all guest liaisons. We pride ourselves on providing a premium service to our guests and the owners we represent.

Ready to unlock your property's potential with Retreats Tasmania?